Refund Policy
Introduction
All refund requests are reviewed individually and are subject to verification, platform policies, and the specific training model purchased.
Self-Paced Training Refunds
Eligibility
Students may request a refund within 30 calendar days of enrollment.
A refund request may be considered when:
1. The course is materially different from its description.
2. The course content is not delivered as advertised.
3. The instructor repeatedly fails to provide reasonable support within the academy's required response period of 24 hours whenever reasonably possible and no later than 48 hours.
4. Other circumstances deemed appropriate by XEye Academy.
Non-Eligible Situations
Students are generally not eligible for a refund when:
1. More than 70% of the course content has been completed.
2. The refund request is submitted after the 30-day refund period.
3. The student has violated academy policies.
Live Training Refunds
Eligibility
Students may request a refund only when both of the following conditions are met:
1. The refund request is submitted within 14 calendar days from the start date of the training.
2. The student has attended 3 or fewer live sessions.
Non-Eligible Situations
Students are generally not eligible for a refund when:
1. More than 14 days have passed since the training began.
2. More than 3 live sessions have been attended.
Private Training Refunds
Private Training follows the same refund requirements as Live Training programs.
Eligibility
Students must meet both requirements:
1. The refund request is submitted within 14 calendar days.
2. Attendance is limited to 3 or fewer sessions.
Non-Eligible Situations
Refund requests are generally not eligible once either limitation has been exceeded:
1. More than 14 days have passed since the training began.
2. More than 3 sessions have been attended.
3. The refund request is based solely on a change of personal preference after meaningful participation.
Corporate/Group Training Refunds
Custom agreements may supersede this policy where applicable.
Subscription Refunds
Eligibility
Students may cancel subscriptions at any time.
Subscription payments may be reviewed for refund eligibility according to the same principles applicable to the underlying training programs and services included with the subscription.
Non-Eligible Situations
Students are generally not eligible for refunds for:
1. Previous billing periods that have already been consumed.
2. Membership periods that have already been utilized.
3. Services, content, or benefits that have already been substantially accessed or consumed.
Cancellation prevents future recurring charges but does not automatically create eligibility for refunds of previous subscription payments.
Membership Refunds
Eligibility
Membership fees may be eligible for review within the applicable refund period associated with the membership benefits utilized.
Non-Eligible Situations
Membership purchases are generally not refundable when:
1. Membership benefits have been substantially used.
2. Courses, resources, certificates, downloads, exclusive materials, or other membership benefits have been significantly consumed.
3. The refund request falls outside the applicable review period.
Point-Based Enrollments
XEye Academy may review exceptional situations on a case-by-case basis.
Upcoming, Scheduled & Coming Soon Training Programs
Training Programs Purchased Before Release or Start Date
To protect both students and instructors, training programs purchased before their official start date, publication date, or release date are subject to the following rules:
1. The applicable refund period begins one day after the official training start date, publication date, or release date, not on the purchase date.
2. Once the training becomes available, the standard refund rules for the applicable training format will apply.
3. Instructors may postpone a scheduled training once for up to 7 days, provided the delay is communicated to enrolled students at least one day before the original scheduled start date.
4. Communication of delays must be made through the academy's Announcements feature, automated email notifications, or other academy-approved communication channels.
5. If the instructor fails to notify students at least one day before the scheduled start date, affected students become immediately eligible to request a refund.
6. If the training remains unavailable beyond the permitted delay period, students may request a refund at any time until the training becomes available.
This policy is intended to protect students from unreasonable delays while also protecting instructors from refund abuse for training programs purchased before their official start date.
Certifications & Examination Fees
Such restrictions may override portions of this policy where required.
Instructor Support & Course Quality
Students are encouraged to report concerns regarding:
1. Course quality.
2. Course accuracy.
3. Missing content.
4. Misleading descriptions.
5. Repeated instructor non-responsiveness.
6. Major technical issues affecting learning.
Reports may be reviewed as part of the refund evaluation process and may also result in academy quality reviews, instructor guidance, or corrective actions.
Refund Review Process
All refund requests are reviewed on an individual basis.
Refund approval is not automatic and may require verification of:
1. Enrollment records.
2. Course progress.
3. Attendance records.
4. Communication history.
5. Platform activity.
6. Student account history.
7. Applicable policies and terms.
XEye Academy reserves the right to request additional information or documentation when necessary to evaluate a refund request.
Processing Time
Approved refunds may require a reasonable processing period depending on:
1. The payment method used.
2. Banking providers involved in the transaction.
3. Payment processors and their review procedures.
4. Certification partners, where applicable.
5. Technical verification or validation requirements.
Processing times may vary based on the circumstances of each refund request.
Fraud Prevention
XEye Academy reserves the right to deny, suspend, investigate, adjust, or revoke refund requests involving:
1. Fraudulent activity.
2. Abuse of academy services.
3. Excessive refund behavior.
4. Violations of academy policies, terms, or agreements.
5. Chargeback abuse.
6. Misrepresentation, false claims, or deceptive conduct.
7. Any other activity that XEye Academy reasonably determines to be abusive, improper, or inconsistent with the intended use of the platform.
Policy Updates
Updated versions become effective upon publication unless otherwise stated.
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